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Overview

Our refund and returns policy is for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in the original packaging.

Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item that is not in its original condition, is damaged or where there are missing parts for reasons for which we are not responsible.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you whether or not your refund has been approved or rejected.

If it has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {e-mail address}.

Sale items

Only regularly priced items may be refunded. Refunds cannot be issued for sale items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at {e-mail address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the sender of the gift had the order shipped to themselves to give to you later, we will send a refund to the person who sent the gift and they can enquire about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may wish to consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help?

Please contact us at {e-mail} if you have any questions relating to refunds and returns.